Shipping and Exchange Policy

Shipping

 

Production Time + Shipping Time

Your ordered Fled Society Apparel is exclusively crafted for you upon placing your order. The production and shipping process typically takes 2 – 5 business days at Fled Society's headquarters in Germany. Deliveries within the EU generally require 4 - 7 business days. The exact delivery time depends on the destination country.

 

Worldwide Shipping

We ship to a total of 223 countries. You can find an overview of the delivery countries here The duration of shipping to these countries also depends on any potential processing time at local customs authorities, over which we unfortunately have no control!

 

 

Exchange

 

Faulty Products

If you have received a damaged product due to either transportation or a manufacturing defect (e.g., printing error), we apologize for the inconvenience. To report a faulty product, please promptly email us at fleewithus@fledsociety.com.

Please do NOT return the product without prior authorization!

 

  • Please inspect the goods for defects immediately upon receipt
  • A complaint must be filed within 48 hours
  • Kindly send us a picture of the defect
  • Please note a tolerance of +/-3cm for textile sizes. For larger deviations, please photograph with an attached measuring tape
  • After the complaint department's examination, we will contact you
  • Also, please pay attention to the Washing Instructions!

 

A return/exchange must be requested within 30 days. The customer is responsible for the return shipping costs (We cannot be held responsible for damaged or lost items during return shipping, so we recommend insured and trackable shipping with a tracking number). The products must be unused, unwashed, and in perfect condition.

 

Disliked Products / Ordered the Wrong Size

Please be aware that all products are manufactured for you only after your order. We strive to prevent overproduction and minimize our carbon footprint. Therefore, exchanges or returns are generally not possible. The 14-day right of withdrawal (§ 312 d Abs. 4 Nr. 1 BGB) does not apply. Please also carefully consult the size chart beforehand.

We kindly request refraining from orders solely intended for comparing different sizes or designs.